Terms & Conditions

General conditions of sale when ordering lift tickets and other things on the internet


  • TERMS OF SALE
  • GUIDELINES FOR LIFT CARD USE

Conditions of sale

General sales conditions when ordering lift tickets and other things on the internet These general terms and conditions apply between the provider and the person who themselves or through others places an order on the provider's website. Or with the provider's associated online partners.

The order may apply to lift tickets, activities and the purchase of other products and services. Or a combination of these. 

Responsible intermediary:

Skiperformance demoski!
Address: ​Skiperformance AS
Lommedalsveien 230
N-1353 Bærums Verk
Pocket Valley
Norway
VAT Number: 814 054 462
Email: support@skiperformance.com
Phone: Jarle Svennerud
Mobile:+47 90 74 21 22
Geir Eckhardt
Mobile:+47 90 54 39 17
Ina Mørch
Mobile:+47 41 21 51 21

1. Orderer's responsibility
Before making a final order, you must read and familiarize yourself with important information about the product in question. The orderer is responsible for ensuring that the purchase is in accordance with his own wishes. The orderer is responsible for ensuring that the information in the confirmation (only sent as e-mail) is consistent with the order.

You can also register and log in as a user via social login (Facebook and Google). When you register using Facebook or Google, you will be able to log in to your account with the e-mail you are registered with for these services. You can change your personal information at any time by logging in to My page"

2. Lift pass
When you buy a lift pass online, you can buy it with or without a data medium, e.g. Key card. If you buy a lift card with an existing Keycard, your ticket is activated on the first pass in the turnstile lift. If you have bought a new Keycard online, this can be collected at the destination.

If the ski resort has QR / barcode readers in the turnstile lift, the ticket can be downloaded to your smartphone (for offline use) and used for direct access. 

If the ski resort has a vending machine or a collection box , the QR / barcode can be used to collect your tickets. If the ski resort does not have this, you can go to the ticket office.
  

3. Execution of order
After correctly completed online payment, you should receive a receipt by e-mail. The receipt will contain all the details of your purchase and can be taken to the ski resort.

The order has not been completed and is not valid in the following cases:
- Orderer has not received an e-mail with receipt with confirmation/reference number.
- Card payment is interrupted for various reasons and the payment fails.
- The payment is not completed completely or correctly so that the amount is not deducted from the account.

If you are in doubt as to whether the order has been completed correctly, Please feel free to contact us.

4. Payment
We use a payment solution from Nets AS - Netaxept. Third parties will not gain access to your personal data. Netaxept uses Secure Socket Layer (SSL) when transferring personal information. SSL creates a secure (encrypted) connection between your machine and Netaxept. In this way, the information can be transmitted safely without unauthorized persons can read it in the process.

5. Right of withdrawal
When buying a lift ticket on the internet, there is no right to cancellation or refund, cf. the Right of Cancellation Act chapter §22 letter m) This also applies to packages and promotions that contain date-stamped lift tickets or fixed events. Please feel free to contact us .

6. Change in taxes and fees
If taxes and/or fees change, and thus lead to an increase in costs for the provider after that the order has been completed and paid for. Can the price be increased accordingly for the orderer. The price change shall be immediately notified to the orderer.

7. Reservations
Reserves are reserved for any publishing or proofreading errors on websites and other printed matter information about the offers that the provider provides.

8. Dispute Resolution
The guest is asked to contact the provider if he has any objections ordered event. If the guest and provider are unable to negotiate to agreement, any dispute regarding a previously concluded agreement must be resolved in a local court.

9. Force Majure
Both parties have the right to withdraw from the agreement if the event cannot be carried out as as a result of acts of war, natural disasters or labor market conflicts. Longer interruptions i water or energy supply, fire or other similar major incidents that neither party have been able to foresee or influence.

Operation interruptions that are beyond the control of the operations management (force majeure)

In the event of an operation interruption that is beyond the ski resort's control, the refund must correspond to 50 % of the proportionate refund to which the cardholder is entitled according to the previous point.
This applies to operational interruptions as a result of, for example, weather and wind conditions, lack of snow, avalanches, lightning strikes, floods, fires, power cuts, strikes, prohibitions or orders under public law, pandemics, etc. and which constitute conditions which the facility could not reasonably expect to take into account at the time of purchase. It is up to the facility to document that the interruption of operations is due to such conditions and that the facility has not had the opportunity to avoid or overcome the consequences of these.

The above provision does not apply if the facility is open for more than 1/3 of the season.
If the facility is closed - for example due to a lack of snow - beyond 1/3 of the season's total number of ski days, the card holder can demand a proportionate refund for the time the season card cannot be used. The cardholder is not entitled to the entire purchase price. A possible refund claim is limited upwards to 50% of the lift pass's purchase price, regardless of the time of purchase.
The refund must correspond to 50% of the proportional share of the time the lift pass cannot be used, i.e. the value of the lift pass divided by the number of days in the season. This "day rate" is decisive for the size of the refund claim. 

Any refund claims cannot be settled until after the season has ended. Until the end of the season, the plant owner can therefore reject any refund claims.

General terms and conditions for the purchase and use of a lift card
Updated June 2020 - Alpine facilities National Association

When purchasing and using a lift card, the cardholder accepts the facility's general terms and conditions, including :


1. Definitions - type of lift pass

  • Time passes, half-day passes, day passes or multi-day passes are valid during normal opening hours for the date or dates specified on the pass.
  • Season tickets are valid during normal opening hours from the opening of the facility at the beginning of the winter season until the end of the season.
  • Annual pass is valid during normal opening hours for 12 months up to and including the date stated on the card.
  • Clip cards, point cards and single tickets are valid until the validity date stamped on the card/ticket.
  • Other types of lift tickets, such as family tickets, are valid during normal opening hours for the date(s) stated on the card.


2. Use of lift card

  • When buying a lift card, it must be stated which lifts and slopes are in operation.
  • Unless otherwise specified, lift tickets - except lift tickets, point cards and single tickets - are personal and cannot be transferred/lent to others. Violation may result in the card being confiscated. The user must be able to prove that he is the rightful holder of the card. The card must be shown unsolicited during inspection.
  • A lost card is only replaced with a new card when personal data has been registered in connection with the purchase of the lift card and it can be blocked. The facility owner has the opportunity to charge an administration fee in connection with the issuance of a new card.
  • Damage to a lift card during normal use gives the right to issue a new card. 


3. Rules for alpine traffic in the ski resort

Alpine skiing - including snowboarding, telemark etc. - is associated with a certain risk. The cardholder undertakes to become familiar with the International Alpine Skiing Rules and to act in accordance with them. 


The cardholder must show the lift card when checked without being asked. In the event of any accidents that the cardholder is involved in - or witnesses - the person concerned undertakes to provide identification, including giving their name and telephone number.

4. Right of withdrawal when buying lift tickets

In the case of distance sales - for example when buying lift tickets over the internet - the Act on duty to provide information and right of withdrawal applies to distance sales and sales outside fixed business premises (Act of 20 June 2014 no. 27 – the right of withdrawal act). For further information on the cardholder's right of withdrawal and right of withdrawal form, please refer to the ski resort's website.
In the case of sales from a fixed point of sale - for example, in the case of sales from the ticket office in connection with the ski resort - the right of withdrawal act does not apply, but the general refund rules in points 4 and 5.

5. Refund in the event of service interruption, illness or injury

5.1 General

In the event of service interruption - i.e. when the lift stops and/or when more than 50% of the total trail offer at the time of purchase is not can be used - the cardholder is entitled to a proportionate refund for the time the lift card cannot be used. The service interruption must last at least 30 minutes and the sum of the service interruptions must amount to more than 1/3 of the lift card's validity period.

Refunds are not given for the purchase of day tickets, half-day tickets or hourly tickets.

5.2 Service interruptions that are beyond the management's control (force majeure)

In the event of service interruptions that are beyond the ski resort's control, the refund must correspond to 50% of the proportionate refund to which the cardholder is entitled according to the preceding point.

This applies in the event of interruption of operations as a result of, for example, weather and wind conditions, lack of snow, avalanches, lightning strikes, floods, fires , power cuts, strikes, public law prohibitions or orders, pandemics, etc. and which constitute conditions which the facility could not reasonably expect to take into account at the time of purchase. It is up to the facility to document that the interruption of operations is due to such conditions and that the facility has not had the opportunity to avoid or overcome the consequences of these.

The above provision does not apply if the facility is open for more than 1/3 of the season. If the facility is closed - for example due to a lack of snow - beyond 1/3 of the season's total number of skiing days, the card holder can demand a proportionate refund for the time the season card cannot be used. The cardholder is not entitled to the entire purchase price.

Any refund claim is limited to 50% of the lift ticket's purchase price, regardless of the time of purchase. The refund must correspond to 50% of the proportional share of the time the lift pass cannot be used, that is, the value of the lift pass divided by the number of days in the season. This "day rate" is decisive for the size of the refund claim.

Any refund claims cannot be settled until after the season has ended. Until the end of the season, the plant owner can therefore reject any refund claims.

4.3

Reimbursement in the event of illness or injury

In the event of illness or injury, the card user will be entitled to a proportionate refund of the card expenses for the time the card cannot be used. On request, the injury or illness must be documented through a doctor's certificate. The card must be returned as soon as possible.

6. Sanctions for misuse of a lift card or violation of the Alpine Rules
The cardholder agrees that misuse of a lift card, violation of the Alpine Rules, violation of instructions in lifts and descents, skiing while intoxicated, etc. may result in the confiscation/blocking of the lift card, the imposition of an additional fee/control fee, expulsion from the facility and/or a police report.

Misuse of a lift card means i.a. use of the wrong card (adults using children's cards), the card of another person, forged card, stolen card, etc.